Technical Support Engineer
FieldguideSan Francisco, California, United States • United States
Posted January 9, 2026
Full Time
About the Company
Fieldguide is a values-based company that aims to establish a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners.
Job Description
Fieldguide is a remote-first company that enables trust between businesses through automating and streamlining the work of assurance and audit practitioners. As a Technical Support Engineer, you'll remove roadblocks for customers encountering technical challenges across Fieldguide's Auditing Platform.
Requirements
- 3+ year of experience in Technical Support, IT, or another technical discipline.
- High emotional intelligence, with strong judgment on customer urgency and a commitment to timely, empathetic, and accurate support.
- Demonstrated critical thinking skills for troubleshooting, diagnosing, and resolving customer-reported technical issues.
- Strong technical aptitude with the ability to rapidly learn complex products and evolving platform features.
- Excellent written and verbal communication, capable of explaining technical concepts to both technical and non-technical audiences.
- Collaborative mindset with experience partnering across Engineering, Product, Customer Success, and other teams.
- Proven multitasking, prioritization, and time management in fast-paced environments.
Benefits
- Competitive compensation packages with meaningful ownership
- Flexible PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules