Customer Success Specialist
FieldPulseDallas, Texas, United States
Posted March 5, 2026
Full Time
About the Company
FieldPulse provides an all-in-one field-service management platform that unifies scheduling, estimates, invoicing, payments, customer and job management for contractors and service businesses. Built around deep customization, the software adapts to each company's unique workflow, allowing teams in the office and on the field to stay aligned and focus on growth. The platform scales with advanced modules—custom reporting, inventory, pricebooks, and AI-driven operator tools—while maintaining consistent service quality. FieldPulse is distinguished by award-winning customer support, a proven track record of rapid growth (Series C funding and Inc. 5000 recognition), and a culture that values employee well-being, earning it a Best Place to Work title in Dallas.
Job Description
FieldPulse is a growing team building modern applications for small home service businesses. We're looking for a Customer Success Specialist to ensure customers achieve meaningful outcomes and continue to grow with us.
Requirements
- At least 1-2 years of experience in a customer-facing role in a high-engagement environment.
- Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts.
- Strong follow-up skills, ensuring that customer needs and expectations are consistently met.
- Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving skills, with a proactive and solutions-oriented mindset.
