Onboarding Manager, Customer Experience

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. As an Onboarding Manager, you'll partner with largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process.

Requirements

• 3+ years of experience in a customer-facing role working with technical products
• B2B SaaS experience with a technical product
• Proven project management skills and experience working with multiple customers concurrently
• Excellent oral and written communication skills
• Experience speaking to customers representing different personas across both function and seniority
• Consultative approach; ability to navigate complex business needs and technical requirements

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• An annual bonus plan for eligible non-sales roles
• Equity to employees