Senior Manager, CX & BPO Partner Management
FIGSSanta Monica, California, United States
Posted February 3, 2026
95000 - 115000 USD
Full Time
About the Company
FIGS is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals.
Job Description
FIGS is seeking a Senior Manager, CX & BPO Partner Management to lead the systems, people, and programs that power a consistent, high-quality customer experience at scale.
Requirements
- Proven experience in customer experience, operations, or related fields, in a leadership role (5+ years)
- Proven experience managing diverse, global, remote teams both internally and and BPO’s
- Deep understanding of SLAs, CSAT, NPS, and advanced analytics reporting
- Strategic vision with the ability to oversee multiple initiatives and drive cross-functional collaboration
- Extensive experience with CRM platforms, including setup, customization, and analytics
Benefits
- Comprehensive benefits and perks package focused on your well-being
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more...
