Filevine is forging the future of legal work with cloud-based workflow tools. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption.
Requirements
- 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment.
- Previous people-management experience, with a track record of developing and scaling customer-facing teams.
- Exceptional written and verbal communication skills.
- Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure.
- Professionalism and confidence when navigating challenging or escalated conversations.
- Bias toward action, curiosity, and continual improvement.
- Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).
- Resilience and adaptability suited to a dynamic, startup-like environment.
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team