Customer Operations Manager

Filevine is forging the future of legal work with cloud-based workflow tools. We're looking for a Customer Operations Manager who is passionate about solving problems, creating customer value, and driving long-term product adoption.

Requirements

• 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment.
• Previous people-management experience, with a track record of developing and scaling customer-facing teams.
• Exceptional written and verbal communication skills.
• Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure.
• Professionalism and confidence when navigating challenging or escalated conversations.
• Bias toward action, curiosity, and continual improvement.
• Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).
• Resilience and adaptability suited to a dynamic, startup-like environment.

Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team