IT Support Technician

IT Support Technician provides technical assistance to Filson's corporate, manufacturing, logistics, and retail teams. The role involves diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations.

Requirements

• Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution.
• Diagnose hardware, software, network, and mobile device issues using remote support tools and troubleshooting methodologies.
• Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals.
• Document support interactions, resolutions, and processes within the knowledge base and ticketing systems.
• Create and maintain user documentation, FAQs, and training materials.
• Support end users by providing guidance on technology best practices and self-service tools.
• Assist with system deployments, hardware setups, and technology migrations across corporate and operational environments.
• Monitor system performance and assist with asset tracking and device inventory.
• Collaborate with cross-functional teams to identify root causes and improve IT support processes.
• Stay current on system updates, security patches, and emerging technologies.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan