Senior Customer Success Manager (m/w/d) – FinTech: Banking and Public Sector

Join Verifino as a Senior Customer Success Manager and support financial institutions and municipalities with our software to achieve their goals. Ensure a successful start for new customers through onboarding and support with technical and content-related questions.

Requirements

• Distinct communication skills and enjoyment of customer contact
• Sense of accurate CRM data maintenance
• Very good German skills in writing and speaking, as well as good English skills
• Completed studies in the field of business administration with a focus on banking, finance, economics, mathematics, or a comparable completed training
• Interest in financial products, particularly loans and derivative hedging products
• Enjoyment of technical and mathematical tasks
• Fast comprehension, love of detail, and enthusiasm

Benefits

• A great working atmosphere in a well-established company with a dynamic team and flat hierarchies
• Emphasis on a very good onboarding process
• 30 days of annual leave
• An office in the heart of Frankfurt with excellent public transportation connections
• Flat rate for coffee, soft drinks, and fruit
• Notebook and phone, also for private use
• Mobile work from home, up to 40%