Client Product Support Representative

FINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. We are seeking a motivated, detail-oriented, and customer-focused Client Product Support Representative to join our growing team.

Requirements

• Serve as the primary point of contact for client inquiries and product support needs via phone, email, and ticketing systems.
• Deliver prompt, professional, and courteous assistance to clients, resolving questions, issues, and concerns efficiently.
• Troubleshoot software-related problems and escalate complex or unresolved matters to the appropriate internal teams.
• Collaborate cross-functionally with Implementation, Account Management, Development, and Product teams to ensure timely and accurate resolution of client issues.
• Document all client interactions, troubleshooting steps, and resolutions within the ticketing system to maintain accurate and complete support records.
• Contribute to the creation and enhancement of support documentation, training materials, FAQs, and knowledge base articles.
• Assist in identifying recurring support trends and provide feedback to internal teams to improve product stability, usability, and client satisfaction.

Benefits

• Simple IRA with Company Matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources