Supplier Enablement Associate

Finexio is seeking a Supplier Enablement Associate to drive supplier conversion to Finexio payment methods and merchant services. The ideal candidate will have 3+ years of experience in supplier-facing payments roles and a proven track record of converting suppliers to payment methods and managing to conversion benchmarks and activation timelines.

Requirements

• Drive Supplier Conversion (Electronic Adoption + Merchant Services)
• Run outbound and inbound supplier outreach to convert suppliers to Finexio payment methods (virtual card, Finexio Express, ACH) and merchant services where applicable.
• Lead discovery to understand current acceptance methods, volumes, and blockers; recommend the best-fit enablement path.
• Communicate value, handle objections (fees, timing, process change), and secure supplier commitment through activation.
• Own Merchant Services Enablement End-to-End
• Qualify suppliers, collect required data, and complete application workflows through underwriting and activation.
• Coordinate with internal teams and processing partners to remove friction and keep deals moving.
• Manage time-to-live and follow-ups to ensure suppliers go live and begin processing.
• Pipeline & CRM Accountability
• Own an assigned pipeline with disciplined follow-up, clear next steps, and measurable progression.
• Maintain accurate Salesforce activity logging, stage updates, and audit-ready notes/documentation.
• Execution, Accuracy, and Escalation Management
• Ensure supplier records and payment instructions are accurate and compliant with Finexio standards.
• Identify issues early, troubleshoot where possible, and escalate appropriately to Operations/Risk/Support to protect conversion timelines.
• Reporting & Continuous Improvement
• Track and monitor enrollment, activation, and conversion metrics.
• Identify workflow gaps, bottlenecks, and improvement opportunities.
• Contribute to documentation, training materials, and process enhancements as merchant services scale.

Benefits

• Competitive salary
• Stock options
• Medical, dental, and vision insurance
• Unlimited vacation policy
• Fully remote work environment