Exception Management Analyst

The Exception Management Analyst is a critical member of Finix's Payment Operations team. This role involves managing exceptions and escalations, partnering with customer delivery and risk teams, and leveraging communication, organization, and prioritization skills to resolve complex customer service inquiries.

Requirements

• 4+ years of experience in a client-facing customer service role supporting Merchant Payment Acceptance
• 1+ years of experience with dispute or chargeback management
• Deep knowledge of money movement, ACH operations, payment processing, and payment platforms
• Strong attention to detail
• Exceptional written, verbal, and interpersonal communication skills
• Ability to interact with stakeholders across the organization and with multiple customers

Benefits

• Equity
• Benefits