Team Lead Customer Service (m/f/x)
FINNMunich, Bavaria, Germany
Posted January 28, 2026
Full Time
About the Company
FINN is an independent platform for car subscriptions from over 30 brands. The mission is to have a positive impact through uncomplicated mobility on people, companies, and the planet.
Job Description
FINN is a platform for car subscriptions from over 30 brands. As a Team Lead Customer Service, you will lead and develop a team of 5 to 10 agents to create an exceptional customer experience and drive process improvements.
Requirements
- At least 4 years of experience in customer service
- Preferably in a dynamic environment like a startup or scale-up
- At least 2 years of leadership experience
- Fluent German (C2 level) and very good English skills (at least C1 level)
Benefits
- Excellent fixed salary
- Virtual company shares
- 3,000 euros of annual training budget
- Flexible working hours
- 300 euros of monthly child benefit per child
- Discount on FINN car subscription
- Sports membership
- Mental health support
- Occupational pension provision