Customer Support
Fireflies.aiSão Paulo, Brazil • Dubai, United Arab Emirates • Bengaluru, Karnataka, India
Posted May 22, 2026
Full Time
About the Company
Fireflies.ai is revolutionizing the way teams interact with AI in their daily work, with an inclusive culture championing security, innovation, customer experience, and growth.
Job Description
Fireflies.ai is seeking a self-starter with a proven track record in SaaS customer support to own end-to-end resolution of complex support tickets, identify gaps in support processes, and collaborate cross-functionally with Product, Engineering, and Customer Success teams.
Requirements
- 5+ years of customer support experience, with at least 2 years in a SaaS or tech startup environment
- An analytical mindset with the ability to spot patterns and solve root causes
- Excellent written and verbal communication, concise, clear, and empathetic
- Strong prioritisation and time management skills; thrives in async, remote setups
- Confident working across teams and making independent decisions
Benefits
- Competitive compensation
- Work remotely anywhere in your respective country
- Ability to move laterally within a team and grow rapidly
- Paid time off and flexible leave policy
- No boss culture
- Flexible working hours
- LGBTQ+ friendly
- Company offsites
- Tech reimbursements
