Customer Support Representative
Fireflies.aiMumbai, Maharashtra, India • Manila, Philippines • Lisbon, Portugal • São Paulo, Brazil • Cape Town, Western Cape, South Africa • Dubai, United Arab Emirates • Bengaluru, Karnataka, India
Posted July 7, 2025
Full Time
About the Company
Fireflies.ai is a company that provides AI-powered team collaboration tools and is driven by a passionate 100+ member global team spanning 20+ countries and every timezone.
Job Description
Fireflies.ai is a company that provides AI-powered team collaboration tools and is seeking a Customer Support Representative to join their team. The role involves owning end-to-end resolution of complex support tickets, identifying gaps in support processes, and collaborating with cross-functional teams to improve support quality and automation.
Requirements
- 5+ years of customer support experience
- Analytical mindset
- Excellent written and verbal communication
- Strong prioritisation and time management skills
- Confident working across teams and making independent decisions
Benefits
- Competitive compensation
- Work remotely anywhere in your respective country
- Ability to move laterally within a team and grow rapidly
- Paid time off and flexible leave policy
- Flexible working hours
- LGBTQ+ friendly
- Company offsites
- Tech reimbursements
