Customer Success Analyst - First Advantage (Bangalore/Mumbai)
First AdvantageBengaluru, Karnataka, India
Posted December 30, 2025
Full Time
About the Company
First Advantage is a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices.
Job Description
Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments for FA's Technology/Financial verticals, analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success.
Requirements
- High School Diploma or GED, or Equivalent work experience
- 3+ years of customer service experience, including direct interactions with external customers
- Microsoft Office products (Outlook, PowerPoint, Word, and Excel)
- Siebel, Salesforce or equivalent CRM system
- Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- Organizational skills and strong attention to detail
- Ability to multi-task and manage daily assignments
- Sense of urgency to meet client deadlines
- Highly responsive and adaptable to evolving priorities
- Ability to work and thrive in a dynamic team environment as well as act independently