Bilingual Patient Service Representative - PSR

Patients Service Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. PSRs assist in coordination of care by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare.

Requirements

• Responsible for check-in and check-out of all patients, insuring complete and accurate patient information, entering billing/encounter information into corporate practice management system accurately and timely
• Provides new and/or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information
• Greeting patients in a professional and courteous manner to ensure excellent customer service and satisfaction
• Answering telephone calls in a professional and courteous manner and directing phone calls to the appropriate staff member
• Scheduling patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals
• Verifying and obtaining all information from the patient regarding demographic, insurance and financial (Sliding Fee Scale) is accurate and all copies of appropriate documentation to support demographic, insurance and financial information is filed in the patient’s medical/dental record
• Establish medical/dental record for all new patients. Responsible for making sure all the correct administrative and patient care forms are complete and filed in the appropriate order in the medical/dental record
• Run and balance corporate practice management system end of day charge report totals only when computer system is down
• Complete daily report form for appointments, production, charges, monies collected, batch report totals, drawer start off and petty cash along with corporate practice management system end of the day receipt report totals to Billing Manager at the close of each day
• Open mail and distribute mail
• Faxing patient correspondence to outside entities from providers
• Cover vacancies for Billing and Call Service Representative position(s) during vacations, sickness, or vacant positions
• Assist with purging of Medical and Dental records as directed
• Complete daily deposit slip(s)
• Assist billing department in research and follow up on all denials for payment
• Provide back-up for call center including appointment scheduling
• Responsible for ordering office supplies and keeping work area clean and neat

Benefits

• Generous Paid Time Off
• 401k Matching