Fraud Analyst

Responsible for investigation and deterrence of fraud against customers of First Citizens Bank with Debit Cards, Online Banking, Mobile Banking, and other areas as assigned.

Requirements

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Enters, transcribes, records, stores or maintains information in written or electronic/magnetic form.
• Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.
• Adjusts quickly to different work situations and remains composed under pressure and in stressful situations.
• Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone or through e-mail.

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Paid holidays
• Flexible work arrangements