Client Engagement Manager (IT)

We're looking for a Client Engagement Manager who can turn communication into actual engagement and engagement into real adoption across our service stack. This role focuses on driving behaviour, not just delivering content, and requires a data-led mindset, strong communication skills, and experience in client engagement, customer success, or lifecycle marketing.

Requirements

• Experience in client engagement, customer success, lifecycle marketing, or account management
• Strong communication skills, with the ability to translate complex technical concepts into clear messaging
• A data-led mindset, comfortable working with CRM and engagement data
• Experience with marketing automation or CRM platforms such as HubSpot or ConnectWise
• Proven ability to design and execute multi-channel engagement programs
• Strong stakeholder management skills and the ability to work cross-functionally
• A practical, outcome-focused approach
• Ability to work with CRM and engagement data to trigger timely, relevant client interactions
• Experience with designing and executing data-led, multi-channel engagement journeys
• Ability to build and manage a segmented engagement framework based on client profile, lifecycle stage, and product usage

Benefits

• Competitive salary package
• Free access to Uprise (1:1 coaching with qualified psychologists or counsellors)
• Flexible working for genuine work-life balance
• ‘Never Stop Growing’, 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply)
• Regular internal training and access to a full learning library
• FastTrack mentoring program to support your career growth
• MAD (Making a Difference) Council, supporting equality, charity, and environmental initiatives
• Tesla company car option (because why not, conditions apply)
• Regular social events and a genuinely great team culture