Senior Support Technician
First FocusMelbourne, Victoria, Australia
Posted February 18, 2026
Full Time
About the Company
First Focus is a leading Australian Managed Service Provider offering comprehensive IT solutions and support.
Job Description
Join First Focus as a Senior Support Technician and work with a top MSP in Australia. Collaborate with senior engineers and project teams to deploy smart solutions, build strong client relationships, and have time to train and grow.
Requirements
- Deep infrastructure knowledge, from desktop to firewall, LAN/WAN included
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
- Excellent communication skills (clear, confident, and client-friendly)
- A knack for complex problem-solving and ticket triage
- Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
- A genuine desire to help, not just fix
Benefits
- Up to $100k package + benefits for the right mix of skills and values
- Free access to Uprise - 1:1 coaching with qualified psychologists or counsellors
- Flexible working arrangements to support real work-life balance
- 10 paid study days a year, exam fees covered, and pay rises for certs
- FastTrack mentoring program for personal and professional growth
- Membership to MAD (Making A Difference) Council that's all about equality, charity, and sustainability
- Tesla company car option (yes, really, but conditions apply)
- Regular social events and a team culture built on trust, curiosity, and support