Senior Support Technician
First FocusSydney, New South Wales, Australia
Posted February 18, 2026
50000 - 100000 AUD
Full Time
About the Company
First Focus, Australiaâs top MSP, has grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.
Job Description
Trusted Tech, Client Hero: a senior support technician role with a top MSP in Australia, requiring strong infrastructure knowledge, excellent communication skills, and a genuine desire to help.
Requirements
- 3+ years of experience in technical support
- Deep infrastructure knowledge, from desktop to firewall, LAN/WAN included
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
- Excellent communication skills (clear, confident, and client-friendly)
- A knack for complex problem-solving and ticket triage
- Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
Benefits
- Up to $100k package + benefits
- Free access to Uprise - 1:1 coaching with qualified psychologists or counsellors
- Flexible working arrangements to support real work-life balance
- 10 paid study days a year, exam fees covered, and pay rises for certs
- FastTrack mentoring program for personal and professional growth
- Tesla company car option (yes, really, but conditions apply)
- Regular social events and a team culture built on trust, curiosity, and support