Senior Support Technician
First FocusSydney, New South Wales, Australia
Posted February 18, 2026
Full Time
About the Company
First Focus is Australia's top MSP, with 300+ staff across Australia, New Zealand, and the Philippines.
Job Description
We're looking for a Senior Support Technician to join our team at First Focus, Australia's top MSP. You'll be the go-to for key clients, building trust, solving problems, and making their day better.
Requirements
- Deep infrastructure knowledge
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
- Excellent communication skills
- A knack for complex problem-solving and ticket triage
- Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
- A genuine desire to help, not just fix
Benefits
- Up to $100k package + benefits
- Free access to Uprise - 1:1 coaching with qualified psychologists or counsellors
- Flexible working arrangements
- 10 paid study days a year, exam fees covered, and pay rises for certs
- FastTrack mentoring program for personal and professional growth
- Tesla company car option
- Regular social events and a team culture built on trust, curiosity, and support