Senior Support Technician
First FocusQueensland, Australia
Posted February 18, 2026
Full Time
About the Company
First Focus is Australia's top MSP, which feels slightly awkward admitting in Christchurch, but we'll earn our stripes here too.
Job Description
We are seeking a Senior Support Technician to join our team in Brisbane, Queensland, Australia. The successful candidate will have a strong background in IT infrastructure and excellent communication skills. As a Senior Support Technician, you will be the go-to person for key clients, solving complex problems and building strong relationships with them. You will work across a wide range of tech, including servers, cloud infra, networking, and messaging. You will collaborate with senior engineers and project teams to deploy smart solutions and have time to train and grow within the company.
Requirements
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
- Excellent communication skills (clear, confident, and client-friendly)
- A knack for complex problem-solving and ticket triage
- Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
- Deep infrastructure knowledge, from desktop to firewall, LAN/WAN included
Benefits
- Up to $100k package + benefits for the right mix of skills and values
- Free access to Uprise - 1:1 coaching with qualified psychologists or counsellors
- Flexible working arrangements to support real work-life balance
- 10 paid study days a year, exam fees covered, and pay rises for certs
- FastTrack mentoring program for personal and professional growth
- MAD (Making A Difference) Council that's all about equality, charity, and sustainability
- Tesla company car option (yes, really, but conditions apply)
- Regular social events and a team culture built on trust, curiosity, and support