IT HELP DESK TECH

The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

Requirements

• Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
• Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
• Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
• Determine when field support is necessary and dispatch appropriate vendors.
• Contribute to internal knowledge base, according to normal support triage, research and documentation.
• Level 1 technicians escalate issues as necessary to Level 2 technicians.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match