Workforce Management Analyst
First HorizonKnoxville, Tennessee, United States • Winston-Salem, North Carolina, United States • Orlando, Florida, United States • Nashville, Tennessee, United States • Charlotte, North Carolina, United States
Posted April 8, 2026
Full Time
About the Company
First Horizon Corporation is a leading regional financial services company, dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel.
Job Description
Workforce Management Analyst responsible for generating forecasts, schedules, and performing analytics on results to ensure service level standards, operational efficiency, and service delivery for both in-house and remote workforce.
Requirements
- Monitor daily agent activity and call volume trends
- Forecast long-term and short-term staffing needs
- Maintain schedules to meet service objectives and operational goals
- Analyze Contact Center trends and recognize operational improvements
Benefits
- Medical with wellness incentives
- Dental
- Vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
