Contact Center Specialist I
First InterstateBillings, Montana, United States
Posted March 23, 2026
Full Time
About the Company
First Interstate is a community bank that delivers best-in-class banking and Wealth Management services throughout Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington, and Wyoming. Headquartered in Billings, Montana, First Interstate is driven by strong values, with a focus on supporting the communities we serve through the financial services we provide as well as through volunteerism and philanthropy.
Job Description
The Contact Center Specialist I helps us fulfill our mission through inbound calls assisting with financial questions using our core values of People First-Always, Seek Greatness, Commitment to Community and Celebrate Success!
Requirements
- Supports daily incoming calls in a flexible work environment
- Supports both internal and external client interactions for general inquiries as well as complex financial transactions
- Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business
Benefits
- Generous Paid Time Off (PTO) in addition to paid federal holidays
- Child Care Assistance Program for eligible dependent(s)
- Exercise reimbursement program for employees
