Contact Center Specialist I

The Contact Center Specialist I assists with inbound calls and provides customer service to grow loyalty and repeat business. The role requires a high school diploma and 6-12 months of relevant experience, with previous experience in banking or a call/contact center preferred.

Requirements

• Ability to balance multiple tasks effectively
• Ability to actively listen, show empathy, problem solve, and deliver great solutions
• Thorough understanding of banking products and services
• Skills and abilities to develop and maintain effective relationships, respond to inquiries and circumstances as necessary
• Ability to tolerate stressful situations
• Adaptable to change and remain alert of work surroundings
• Accuracy of written and verbal communication
• Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal/external inquiries accurately and efficiently
• Ability to actively seek out solutions from support resources provided
• Ability to identify and communicate system/product performance issues
• Computer knowledge and skills and the ability to explain product troubleshooting steps to clients
• Ability to work independently
• Conscientious and detail oriented
• Ability to comply with all bank policies and procedures

Benefits

• Generous Paid Time Off (PTO)
• Child Care Assistance Program
• Exercise reimbursement program