Contact Center Call Specialist

Call Specialist role supporting the Contact Center/211 Maine, providing quality customer service, empathetic care, and informed problem-solving skills for individuals in need. The role requires high school diploma or equivalent, computer proficiency, and strong communication skills. Must be able to pass background checks and attend on-site training.

Requirements

• High School Diploma or equivalent required
• Associates Degree preferred
• Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years
• Computer proficiency in Microsoft Office required
• Previous experience in a call center or providing Information & Referral preferred
• Ability to take initiative
• Excellent written and verbal communication skills
• Must be able to successfully pass a criminal background, child protective service check & sex offender check
• Must not be on the state or federal suspension and disbarment list

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match
• Tuition Reimbursement – offered once per year through an application process