Bilingual SAM QA Specialist

The Bilingual Specialist performs, tracks, and reports quality reviews of member phone interactions in accordance with internal and external controls to ensure quality.

Requirements

• Bachelor's degree in Business Administration
• Minimum one year experience in a quality assurance role in the financial services industry
• Experience in process change and innovation
• Strong knowledge of state and federal laws and regulations
• Basic knowledge of collections principles and practices as well as CFPB and FNMA guidelines
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines while producing high-quality work
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Proven ability to professionally handle sensitive documents
• Strong research, analytical, problem solving and critical thinking skills with an excellent attention to detail
• Basic knowledge of the financial industry operating areas including functions, products & services
• Intermediate knowledge of Microsoft Office Suite; advanced knowledge of Excel

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: up to 15 vacation days in the first year
• 11 paid federal holidays
• Special employee pricing on lending products