Merchant Training and Oversight Specialist
FirstCashTexas, United States
Posted March 3, 2026
38000 - 42000 USD
Full Time
About the Company
FirstCash is a leading international pawn store operator with over 2,800 locations across the U.S. and Latin America. The company serves cash and credit-constrained consumers by buying and selling various goods and offering small loans secured by personal property. With approximately 18,000 employees, FirstCash is listed in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®, highlighting its significant market presence and financial stability.
Job Description
The Merchant Training and Oversight Specialist is responsible for delivering comprehensive training and oversight to merchants on the processes, policies, and program details of American First Finance’s No Credit Needed payment solutions.
Requirements
- High School Diploma or equivalent required; College Degree preferred
- Minimum of 2 years of training, customer service, or call center experience
- Strong verbal and written communication skills, with the ability to present complex information clearly
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms
- Excellent time management, organization, and attention to detail
- Ability to handle multiple tasks in a fast-paced, deadline-driven environment
- Comfortable with technology and digital platforms for training and case management
Benefits
- Competitive Compensation
- Comprehensive Benefits Package
- Collaborative & Fast-Paced Work Environment
- Ongoing Professional Development & Training
