Merchant Training and Oversight Specialist
American First FinanceTexas, United States
Posted March 3, 2026
Full Time
About the Company
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions.
Job Description
The Merchant Training & Oversight Specialist is responsible for delivering comprehensive training and oversight to merchants on American First Finance’s No Credit Needed payment solutions.
Requirements
- High School Diploma or equivalent required; College Degree preferred
- Minimum of 2 years of training, customer service, or call center experience
- Strong verbal and written communication skills, with the ability to present complex information clearly
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms
- Excellent time management, organization, and attention to detail
- Ability to handle multiple tasks in a fast-paced, deadline-driven environment
- Comfortable with technology and digital platforms for training and case management
Benefits
- Competitive Compensation + Growth Opportunities
- Comprehensive Benefits Package (Medical, Dental, Vision, 401(k) Matching, PTO)
- Collaborative & Fast-Paced Work Environment
- Ongoing Professional Development & Training
