We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. The Assistant Store Manager will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.
Requirements
- Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
- Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
- Recruit top talent by sourcing candidates through company-prescribed channels.
- Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
- Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
- Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
- Evaluate the store's financial statements and drive profitability through communication and goal setting.
- Ensure that operating standards meet or exceed FirstCash standards.
- Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
- Complete the assigned tasks and training for self-development as requested.
- Communicate clearly with employees to ensure that they understand the storeās mission and profit objectives.
- Remain up-to-date on product knowledge.
- The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
Benefits
- Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
- Earned Wage Access* program available to all employees on the second (2nd) day of employment.
- Ability to earn unlimited commission above your hourly base rate.
- VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service.
- SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter.
- Employee discounts are available to all employees on the first day of active employment.
- Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
- Auto-enrollment in the FirstCash 401k program after six (6) months of employment.
- Access to the FirstCash Pet Insurance program.
