Loan Resolution Associate

The Loan Resolution Associate supports the Loan Resolution team in collecting past due accounts and retaining member relationships. The role involves handling inbound and outbound calls, negotiating payment plans, and maintaining accurate member contact information.

Requirements

• High School Diploma or equivalent
• 1-3 years of experience in a related call center or collections environment
• FDCPA certification or ability to obtain within 2 weeks of hire
• Understanding of UDAAP and relevant consumer lending and collection regulations

Benefits

• Comprehensive medical, dental, and vision coverage
• Dollar for dollar 401(k) match
• Up to four weeks of paid time off
• Education assistance
• Employee Assistance Program
• Paid and unpaid volunteer opportunities