Associate / Sr Associate - Query Management

Firstsource Solutions is looking for an Associate / Sr Associate - Query Management to join their team in Bangalore, India. The successful candidate will respond to customer queries, provide resolution, support, and assistance to customers via calls, chat, or email. The role requires effective communication skills, interpersonal skills, and basic technical knowledge.

Requirements

• Revert on Calls / Chat / Email to customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication
• Professional Focus
• Ability to solve problems
• Teamwork

Benefits

• This is not specified in the job description