Chennai, Tamil Nadu, India
Posted November 11, 2025
Full Time
About the Company
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company established in 2001, offers specialized Business Process Services (BPS) with hyper-focused domain-centered teams and cutting-edge technology. The company provides transformational solutions in healthcare, banking, communications, media, and other industries, driven by a commitment to solving clients' biggest challenges. With over 32,898 employees and a presence in multiple global markets, Firstsource Solutions is a trusted growth partner for over 200 leading brands, including Fortune 500 and FTSE 100 companies.
Job Description
Designation: Customer Service Trainee, Department: Operations, Report to: Team Leader, Operations. Respond to customer queries and provide resolution, support, and assistance through voice, email, web chat or backend documentation.
Requirements
- Deliver excellent customer service within shifts assigned
- Be abreast of all key process related updates, SLAs, and individual performance
- Maintain regular, reliable performance and attendance
- Adhere to Company Code of Conduct & policies
- Handle inbound or outbound calls, chats, emails or data from customers
- Connect with customers, listen, understand and empathize with their issues
