Analyst II, Product Technical Support
FISPhiladelphia, Pennsylvania, United States
Posted May 13, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
FIS is seeking an Analyst II, Product Technical Support to provide expert in-depth product support to customers, handle customer inquiries, and resolve support issues related to financial transactions, operational controls, and operational compliance. The successful candidate will have a background in banking or finance, excellent communication skills, and strong problem-solving and analytical skills.
Requirements
- Prior US banking or finance related experience
- Experience with Credit and Debit processing; banking deposits
- Experience in Teller Deposits and Lending roles and applications
- Customer service oriented; advocates on behalf of our clients
- The ability to work independently and be a self-starter
- Excellent communication skills (written and verbal)
- Strong problem-solving, and research skills
- Strong analytical skills; Resourceful in researching and testing
- Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them
- Strong relationship building skills
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits