Analyst II, Product Technical Support
FISPhiladelphia, Pennsylvania, United States
Posted May 13, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
The Analyst II, Product Technical Support role at FIS involves providing expert product support to clients, resolving customer inquiries and issues, and collaborating with internal teams to deliver excellent service.
Requirements
- Prior US banking or finance related experience
- Experience with Credit and Debit processing; banking deposits
- Experience in Teller Deposits and Lending roles and applications
- Customer service oriented; advocates on behalf of our clients
- Excellent communication skills (written and verbal)
- Strong problem-solving, and research skills. Ability to anticipate next steps.
- Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
- Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
- Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits