Analyst II, Product Technical Support
FISPhiladelphia, Pennsylvania, United States
Posted May 15, 2026
Full Time
About the Company
FIS is a global leader in financial technology and services, empowering clients to create a better financial future.
Job Description
As an Analyst II, Product Technical Support at FIS, you will utilize your expertise in banking to provide expert product support to customers, handle customer inquiries, and resolve support issues. You will work in a hybrid environment, three days in-office and two days virtual, and will be required to have prior US banking or finance related experience, experience with credit and debit processing, and excellent communication and problem-solving skills.
Requirements
- Prior US banking or finance related experience
- Experience with Credit and Debit processing; banking deposits
- Experience in Teller Deposits and Lending roles and applications
- Customer service oriented; advocates on behalf of our clients
- Ability to work independently and be a self-starter
- Excellent communication skills (written and verbal)
- Strong problem-solving, and research skills. Ability to anticipate next steps.
- Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits