Analyst Lead, Business Systems Analysis
FISMasovian Voivodeship, Poland
Posted April 9, 2026
Full Time
About the Company
FIS is a fintech company that delivers innovation to advance the way the world pays, banks, and invests.
Job Description
As an Analyst Lead, Business Systems Analysis, you will support a portfolio of global clients by combining business analysis, technical support, and client-facing consulting. You will act as a key technical escalation point, ensure SLA adherence, and contribute to revenue-generating initiatives through solution design and delivery.
Requirements
- Bachelor's or Master's degree in IT or a related field
- Typically 2–4 years of relevant experience in business or systems analysis, preferably within financial services or payments
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with APIs and real-time integrations
- Ability to communicate technical concepts in a clear, business-friendly way
- Experience working with ServiceNow and Jira in an L2 or client support environment
- Exposure to high-priority incident management and on-call support rotations
- Applies company policies and procedures to moderately complex issues and exercises sound judgment
- Builds strong internal and external working relationships
- Demonstrates growing bankcard and payments domain knowledge
- Exposure to code and database analysis across distributed or mainframe platforms (e.g. SQL, Java, COBOL) is a plus
- Very good to advanced English (C1–C2)
- ITIL, PMP, or similar certification is an advantage
Benefits
- Inclusive and diverse team culture
- Option to work fully remotely with all necessary equipment provided
- Professional development via internal training platforms and LinkedIn Learning
- Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card
- A work environment built on work-life balance principles