Client Success Manager
FISJacksonville, Florida, United States • Atlanta, Georgia, United States • New York, New York, United States • Milwaukee, Wisconsin, United States
Posted January 30, 2026
119560 - 200840 USD
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
As the Client Success Manager at FIS, you will drive client satisfaction, solution adoption, and overall success for a specific solution, fostering long-term relationships and aligning solution outcomes with business goals.
Requirements
- 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Bachelor’s degree; relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
- Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles
Benefits
- Competitive salary and benefits
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back