Client Success Manager, Commercial and BPaas
FISMilwaukee, Wisconsin, United States • Atlanta, Georgia, United States • Jacksonville, Florida, United States
Posted February 23, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
We're looking for a Client Success Manager to drive client satisfaction, solution adoption, and overall success for Item Processing, Print, Image and Business Process. As a strategic partner, you'll ensure clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.
Requirements
- 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Bachelor's degree; relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
- Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles
Benefits
- Competitive salary
- Benefits