Product Technical Support Analyst II
FISJacksonville, Florida, United States
Posted April 2, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
As a Product Technical Support Analyst II, you will be responsible for addressing technical inquiries, resolving issues, and contributing to the success of our products to build positive relationships with customers.
Requirements
- Strong analytical, organizational, and time-management skills
- Ability to work independently while collaborating effectively with cross-functional teams
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Comfort working in a queue-based support environment
- Experience following structured processes and templates
- Fintech or financial services experience required
- Knowledge of FIS products is a plus
- Bachelor’s degree in FinTech, Finance, Information Systems, or a related field, or currently completing degree requirements. Or a combination of experience
Benefits
- Opportunities to innovate in fintech
- Tools and resources for personal and professional growth
- An inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and comprehensive benefits package