Product Technical Support Analyst Lead
FISLondon, England, United Kingdom
Posted April 8, 2026
Full Time
About the Company
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Job Description
Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Requirements
- 5+ years of relevant experience in application or product technical support, ideally within payments, transaction processing, or financial services
- Strong application support background with experience supporting complex, highâavailability platforms
- Excellent communication and interpersonal skills, with the ability to build trusted relationships across client and internal stakeholder groups
- Strong analytical and problemâsolving skills, using structured techniques and diagnostic tools
- Solid human relations, negotiation, and documentation skills
- High levels of flexibility, versatility, and dependability in a fastâpaced, productionâcritical environment
- Experience acting as a technical lead or senior escalation point is strongly preferred
Benefits
- Competitive salary
- Range of benefits designed to help support your lifestyle and wellbeing
- Modern, international work environment with a dedicated and motivated team
- Broad range of professional education and personal development possibilities
- Chance to work on some of the most challenging, relevant issues in financial services & technology