Product Technical Support Analyst Lead (Trading)
FISPhiladelphia, Pennsylvania, United States
Posted May 25, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
As a Product Technical Support Analyst Lead, you will work with FIS clients to provide in-depth product support for the Trading Application FIS Trading Suite. You will handle customer inquiries, resolve support issues, and troubleshoot problems with equipment or software applications.
Requirements
- At least 6 years of combined experience working as an application or software support specialist
- Strong analytical & problem-solving skills
- Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits