The Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts, driving client satisfaction, solution adoption, and overall value realization. The role is responsible for advocating for the client internally and representing a unified FIS externally.
Requirements
- Deep understanding of the full asset finance lifecycle, including credit application, underwriting, funding, servicing, collections, recoveries, remarketing, and endâofâterm processes across indirect, direct, and lease portfolios.
- Knowledge of key operational and regulatory requirements specific to assetâbacked lending and auto finance (e.g., title management, UCC filings, dealer management, Fair Lending standards, repossession & remarketing compliance, lossâmitigation practices).
- Familiarity with asset finance technology ecosystems, including loan origination systems (LOS), contract management/servicing platforms, payment processing workflows, dealer portals, and integration points across credit bureaus, DMV/title systems, and thirdâparty data providers.
- Knowledge of regional accounting rules
- Experience in Client Success, Client Service/Support, Account Management, or similar roles
- Ability to clearly articulate business value to various stakeholders within clientsâ organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
- Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles
Benefits
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
