Customer Experience Manager

Role Overview

Lead a team to provide exceptional customer service, achieve customer service score goals, and maintain a clean and organized store. Partner with the store manager to recruit, train, and develop crew members.

What You Will Do

Train crew members on customer service, lead front-end operations, and perform store manager duties in absence. Ensure store cleanliness, recovery, and readiness for customers.

Why It Might Be a Fit

Requires excellent communication skills, ability to multi-task, and creative thinking. Must be able to maintain composure under pressure and work a flexible schedule.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Flexible scheduling