Customer Experience Manager

Role Overview

Lead a team to provide exceptional customer service, maintain store cleanliness, and achieve customer service score goals. Partner with store manager to recruit, train, and develop crew members. Responsible for front-end operations, merchandising, and store maintenance.

What You Will Do

Ensure customer satisfaction through personal contact, train crew on customer service, lead front-end operations, and maintain store cleanliness.

Why It Might Be a Fit

Requires excellent communication skills, ability to multi-task, and creative thinking. Must be able to maintain composure under pressure and work a flexible schedule.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness
• flexible schedule
• paid time off
• equity (no specific details provided)