Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues.
Requirements
- Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
- Participate in the recruitment, hiring, and training of all staff, managing the onboarding and continued education of new hires.
- Actively evaluate employee performance to ensure day-to-day business needs are met.
- Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
- Set and uphold above-and-beyond service standards for all staff
- Support the efficient operation of the space by monitoring and reducing labor and other operating costs.
- Maintain an understanding of the location’s P&L and assist in local marketing efforts.
- Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings.
- Use this expertise to confidently sell and cross-sell across various offerings.
- Engage with customers to understand their needs and provide personalized recommendations.
- Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
- Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
- Handle administrative tasks related to sales transactions and customer service inquiries.
- Collaborate effectively with team members to align efforts and achieve business goals.
- Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
- Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
- Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws
Benefits
- Health, Dental, and Vision insurance
- Long and Short-Term Disability
- Accident and Critical Illness Insurance
- 401(k)
- Meals while working are included for free