Lead Consultant, CX Advisory, GTM Strategy Team

Join Five9 in bringing joy to customer experience as a Lead Consultant, CX Advisory. Develop strategic CX Advisory engagements for high-value customers, assess CX and contact center performance, and create actionable transformation roadmaps. Lead the development of the CX Advisory practice within Five9's Go-to-Market Sales Strategy organization.

Requirements

• Bachelors or Equivalent Experience
• 10+ Years of experience in consulting, CX strategy, IVA/DVA, AI and Automation, and contact center operations
• Practical experience and leadership in digital transformation and contact center
• Working knowledge of voice and digital automation
• Extensive presentation experience and skills
• Experience using MS Office, BI Tools, and AI tools

Benefits

• Health, dental, and vision coverage
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Mental health support platform
• Employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave