Service Delivery Manager
Five9United States • United States
Posted March 31, 2026
57500 - 151700 USD
Full Time
About the Company
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Job Description
Join Five9 as a Service Delivery Manager to build and maintain positive customer relationships with Five9 Managed Services customers, managing day-to-day operations, performance, and governance.
Requirements
- 5+ years of relevant experience in ITIL Process Design and/or ITSM eBond integration
- ITIL methodology expertise with emphasis in Service and Incident Management
- Strong customer relationship skills and service orientation
- Ability to work independently and take initiatives
- Strong written and oral communication skills
- Managed Services / SaaS service management experience on a global scale
- Previous experience in a day 2 support services capacity with Contact Center and its associated telephony and architecture
Benefits
- Health, dental, and vision coverage
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
