Solution Engineer - Hypercare Team

Join Five9 in bringing joy to customer experience as a Solution Engineer - Hypercare Team. You will provide advanced-level technical support to assigned Hypercare customers, manage high-impact technical cases, and cultivate relationships with key customer stakeholders and internal Five9 teams.

Requirements

• At least 5 years of professional experience, with a minimum of 3 years in software support position.
• BA/BS or equivalent experience.
• Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
• Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model.
• Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
• Experience in technical writing, documentation, and business presentations
• Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously.
• Knowledge of contact center operations.
• Excellent verbal and written communication skills.

Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)