Technical Support Engineer - Spanish Speaker

Join us in bringing joy to customer experience as a Technical Support Engineer - Spanish Speaker at Five9. We're a leading provider of cloud contact center software, and we celebrate diversity and foster an inclusive environment.

Requirements

• At least 3 years of professional experience, with a minimum of 2 years in software support position.
• Excellent verbal and written communication skills in both Spanish and English.
• Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
• Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model.
• Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)
• Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously.
• May need to work flexible hours to meet customer needs and escalations.
• Knowledge of contact center operations.
• Excellent verbal and written communication skills.
• Experience in technical writing and documentation.
• BA/BS or equivalent experience.
• Willingness to travel.

Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• Internet and meal allowance provided while on work from home setup
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)