Join Five9 as a Technical Support Specialist - Developer and bring joy to customer experience. The role requires deep technical analysis, advanced troubleshooting skills, and collaboration with Engineering, Product, QA, and Cloud Operations teams.
Requirements
- 4β8 years of experience in Technical Support, Application Support, Escalation Engineering, Dev Support, or related advanced technical role.
- Strong hands-on experience with HTTP,.NET,.NET Core, MVC, Web API, REST APIs, Postman/API tools, JSON APIs, SQL databases (MSSQL, MySQL), Python, Bash, AWS or other cloud environments, and log analysis using Splunk, Kibana, CloudWatch, or similar tools.
- Solid understanding of microservices architecture, distributed systems and integrations, data structures, SOLID principles, design patterns, performance monitoring, and multithreaded application behavior.
- Ability to read, understand and write code samples, strong analytical diagnostic, and problem-solving abilities, excellent written and verbal communication skills, and ability to work independently and manage multiple escalations concurrently.
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- Internet and meal allowance are provided while on work from home setup
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)