Technical Support Specialist - Developer

Join Five9 as a Technical Support Specialist - Developer and bring joy to customer experience. The role requires deep technical analysis, advanced troubleshooting skills, and collaboration with Engineering, Product, QA, and Cloud Operations teams.

Requirements

• 4–8 years of experience in Technical Support, Application Support, Escalation Engineering, Dev Support, or related advanced technical role.
• Strong hands-on experience with HTTP,.NET,.NET Core, MVC, Web API, REST APIs, Postman/API tools, JSON APIs, SQL databases (MSSQL, MySQL), Python, Bash, AWS or other cloud environments, and log analysis using Splunk, Kibana, CloudWatch, or similar tools.
• Solid understanding of microservices architecture, distributed systems and integrations, data structures, SOLID principles, design patterns, performance monitoring, and multithreaded application behavior.
• Ability to read, understand and write code samples, strong analytical diagnostic, and problem-solving abilities, excellent written and verbal communication skills, and ability to work independently and manage multiple escalations concurrently.

Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• Internet and meal allowance are provided while on work from home setup
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)